Apple is now hiring students to work part-time from home! As an Apple At-Home Advisor, you’ll support the products that have made Apple the iconic technology company that it is. Working from home, you’ll be part of a virtual team that provides technical support to our customers. We’re looking for students who are currently enrolled in College, who enjoy working on computers and troubleshooting technical problems. So if you’re passionate about working with people and enjoy working independently, you might have what it takes to be an Apple At-Home Advisor. We’ll provide you with a great benefits package, competitive pay, employee discounts on our products, and an iMac to use while you’re working from home. We’ll even build a custom schedule that works with your classes. You take care of our customers, and we’ll take care of you.
- Currently enrolled student from June 2017 to May 2018
- Technical savvy and troubleshooting expertise
- Customer service focus and passion for support
- Discipline to work remotely from home
- Available to work full-time over the summer and during college breaks
- Committed to working part-time for a minimum of 20 hours per week during the college semester
- At-Home Qualifications
- A quiet workspace, ergonomic chair and desk
- High-speed Internet service (5Mbps or better) from a reliable provide
To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software
Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues
The advisor will demonstrate a high level of customer service when helping a customer at all times and if necessary, to escalate “hot” issues to a more experienced agent.
To make themselves available to receive calls for a minimum of 80% of their on-line time To provide feedback on a daily basis to the Team Manager related to new emerging issues that have been discovered
Enrich the lives of Apple customers by providing unparalleled customer service
Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach
Teach and educate customers on support options, and the steps being taken to resolve their issue
Analyse information then drive to resolution
Communicate positively with team members, customers and other partners – remember, you represent the Apple brand
This position requires that you are a currently enrolled student and will remain enrolled through May 2018.
Email CV +Cover letter to firstname.lastname@example.org