#jobfairy 27th April 2017 – CustomerAt-Home Technical Support Advisor (English Speaking)

Job Summary:

Every day people do amazing things at Apple – here’s your opportunity to do meaningful work by providing world class support for the products that have made Apple an iconic technology company. As an AppleCare At-Home Technical Support Advisor, you’ll be providing customer service and technical support to our customers on a wide range of our Apple products. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs – and remind them that behind our great products are amazing people. So come join our team – we’ll train you to resolve technical issues while keeping a focus on the customer. So that when they call in with questions, you won’t just provide answers – you’ll provide an experience. Become an At-Home Technical Support Advisor and begin an exciting new career at Apple.

Key Qualifications

  • Be fluent in English
  • Be a confident and enthusiastic communicator
  • Have strong organisational and administrative skills
  • Be a self-starter who is motivated and innovative
  • Have a high stress tolerance
  • An appreciation of the IT environment, preferably with Apple products
  • A high level of computer literacy
  • Experience of working in a pressurised, target-driven environment
  • A strong “hands-on” background in a similar environment



– To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software – Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues – To provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customer at all times – At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor – To make themselves available to receive calls for a minimum of 80% of their on-line time – To provide feedback on a daily basis to the team leader on new issues or call drivers that they have discovered – Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion – To educate customers on support options and the steps being taken to resolve their issue – Communicate pro-actively and positively with team members, customers, and other partners – remember, you represent the Apple brand

Additional Requirements

This is a work from home position and we can consider candidates from cities across the Republic of Ireland only – You do not need to live in the city this position is posted in to be considered for this role. – A quiet workspace, ergonomic chair, and desk – High-speed internet service (minimum 5 Mbps download and 1 Mbps upload) from a reliable provider

To Apply

Send CV + Cover Letter to cooljobs31@gmail.com


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