You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next AppleCare At Home Advisor. We’re committed to helping employees explore their potential. This is a work from home position and you can live in any city across the Republic of Ireland – you do not need to live in the city this is posted in to be considered.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discounts.
• Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends • Flexible to work between the hours of 8:00 a.m. GMT and 08:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs • Successful completion of a pre-employment assessment and background check • Successful completion of initial training • A quiet workspace, ergonomic chair, and desk • High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider.
To apply send your cv to firstname.lastname@example.org